Profi Payment Archive

Default in invoices from the 2nd half of November 2017

Dear Pros, We would like to inform you as a precautionary measure that there will be a delay in the payment of Swisscom invoices from the second half of November. The reason for this is a technical error which we have now uncovered and corrected. The disbursement will not take place until 2018, as planned in the old year. We’ll do everything in our power …

How do I order the SumUp credit card terminal at a reduced price?

SumUp offers Friends and Pros the possibility to acquire a credit card terminal at a special price. You would like to offer credit card payments on site? Then order your terminal here (you HAVE to use the links, otherwise you will not get the reduced price): Switzerland: ch-de.sumup.com/mila ch-it.sumup.com/milach-it ch-fr.sumup.com/milach-fr Germany: sumup.de/milade Austria: www.sumup.at/mila-at 0

How do I forward the commission to Mila?

The commission can be settled via credit card. Go to your settings (“Outstanding fees”) in the Mila dashboard in order to activate the credit card. As soon as you have an outstanding provision we will credit all your commissions there. Potential payment fees are already included in the commission. You are able to regulate that payments are made automatically. This way, you don not need to …

How does the commission come together?

The commission consists of two parts. 20 % of the end client price goes to Mila for administrating the bookings, payment transactions and customer service. We work together with companies like Swisscom and Wingo that use Mila as another service channel, these partners take an additional commission of 5 % – 10 %. Your profit might differ slightly depending on which partner you take service …

What does it mean to add a client’s signature?

It is possible to verify the completion of an order through the client’s signature. As a result, you can rest assured that the client is informed about the completion of the order, the price, and invoicing and has confirmed this. In the event that the client contests something afterwards, the signature helps show that the client was aware of the details of the completion of …

What do the different options for closing a job mean?

There are currently many possible reasons for closing a contract. Either an appointment was agreed with the customer and took place, following which the Pro was paid in cash or by invoice, or the customer wishes to pay online by credit card. Alternatively, the customer may have confirmed, once contact was made, that the problem had already been solved or the Pro was able to …

How should I close a job if the customer has paid on site?

If the customer has paid in cash, the total amount payable for the service is entered in the price field. If the service costs 80 CHF/€, this is noted in the free text field. If the customer has provided a discount note worth 40 CHF/€, for example, the system will automatically note that this amount is still payable to the Pro. Mila will transfer the remaining …

How do I complete an order properly if the client wants to receive an invoice in the mail or via email?

If the client wants to receive an invoice to be paid, the payment request from Mila must be chosen when completing the order. The price of the rendered services is filled in automatically. If the client has provided a discount note, the system automatically notes that a discount note amount must still be paid to the Pro. If it turns out that the client has another request …